There is a vacancy for experienced IT professional in United Arab Emirates. The Ajman University - One of the leading University in the Arab world, currently looking for an experienced IT User Support Staff for Ajman Campus.
You will be responsible -
- Provide the primal settings/configuration for the users on E-Learning system.
- Respond to requests for technical assistance in person, via phone, or email.
- Stay current with system information, changes and updates.
- Liaison with user to ensure that requests or problem reports have been satisfactorily handled.
- prepare activity reports.
- Maintain high standard of customer service.
- Escalate advanced technical issues to the technical team/Coordinator and follow up on them
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