There is a vacancy for Guest Relations Officer in the United Arab Emirates. The Trading Enterprises currently looking to recruit/hire a experienced Guest Relations Officer to be based in Dubai.
- Handling all incoming telephone communications, and forwarding to relevant team members, subject to availability
- Providing excellent customer service as per company policy and procedures
- Resolving customer queries promptly, within company guidelines
- Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
- Logging calls (including time, date and caller details)
- Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers