Service Support Officer needed - Etihad Airways

There is a job opportunity in the United Arab Emirates. The Etihad Airways - National Airlines of United Arab Emirates and second largest airlines of UAE after the Emirates, currently looking to recruit/hire a experienced Service Support Officer for Abu Dhabi.

To ensure the Global Contact Centre operations run smoothly by managing Service Support agents within the 24/7 Service Support team.  Reporting to the Service Support Manager Working  Acts as the point of contact for EY and EAP stakeholders regarding escalations, complaints and disruptions. This role team is responsible for all off phone activity for the Global Contact Centres, ensuring it is completed in a timely and consistent manner to optimize guest satisfaction.

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