IT Service Desk representative needed - ABU DHABI PORTS

It's an excellent opportunity for IT professionals, who are looking jobs in the same field. The Abu Dhabi Ports, currently looking to hire a experienced IT Service Desk Agent for Abu Dhabi.

You will be the first point of contact for the users who call IT Service Desk, they answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve requests in a time. The Service Desk Agent escalates unresolved problem/issues/requests to the proper support team. Troubleshooting basic end user issues on various software applications, hardware, network and telecommunications systems and provide basic desktop support.

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