It's an excellent opportunity for employees, who are looking jobs in the Sales and Customer Service fields, the Mashreq Bank in the United Arab Emirates, currently looking to recruit/hire experienced Sales & Service Officer for multiple location in UAE.
You will be responsible for -
- To provide Mashreq Bank customer’s financial services which exceed the customer’s expectations by delivering an unbiased, competent, timely and problem free service.
- Be imaginative and creative in the delivery of customer service.
- Proactively work towards satisfying the needs of the customer through REAC.
- Profile each and every customer met to understand their needs.
- Customer retention is also the SSOs responsibility.
- Improve on service levels at the branches. Take ownership of customer complaint resolution. Report indicators, set by CSQ accurately at the required frequency.
- Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the MB family.
- Provide constructive and constant feedback on improvement of : products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction
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