It's an excellent opportunity for IT professional in the Middle East. One of the leading Business Group "Al Tayer Group" in Dubai, presently seeking to recruit/hire a experienced IT Service Desk Engineer. If anyone interest, apply through above link;
You will be responsible for -
- Provide assistance to PC users to resolve their problems on-line. Log problem calls/ mails into the Help-Desk monitoring system.
- Evaluate the logged calls, escalate the problems if found irresolvable by phone, to next level of support and ensure that the problems are responded to/ resolved within prescribed time limit.
- Keep track of the problems being attended to close the call as soon as the report on the resolution of problem is received.
- Provide Feedback to IT Management about the system related issues faced by users to improve the performance.
- Co-ordinate the inspection of infrastructure hardware and network to assess their performance