Guest Relations Officer vacancy in Dubai

It's an excellent job opportunity, the Trading Enterprises - Established in 1971, owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge, RAM and SRT vehicles in UAE is currently looking to recruit a Guest Relations Officer based in Dubai.

Your role will include the following:
  • Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
  • Providing excellent customer service as per company policy and procedures
  • Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
  • Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
  • Logging calls (including time, date and caller details)
  • Maintaining an up to date knowledge of personnel and procedures
  • Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers
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