Desktop Support Engineer - Economic Zones World, Dubai

It's an excellent opportunity for the employees who are looking Desktop Support job in the Middle East. The Economic Zones World of Dubai, currently seeking to hire talented individual for the position of Desktop Support Engineer.

Responsible for -

• Ensure that Desktop Support calls are resolved in a timely manner to the satisfaction of end-users and forward more complex ones to senior IT colleagues to ensure timely resolution.
• Responsible for conducting desktop and peripherals installation and configuration to ensure required IT equipment is available and fully functional for EZW employees.
• Conduct breakdown maintenance of IT equipment, and ensure minimum down-time.
• Responsible for vendor coordination for repair and maintenance of IT equipment across EZW locations.
• Analyse and report data related to support calls, to identify problem areas and bring it to the attention of senior management for preventative and corrective actions.
• Perform other work associated duties as assigned by direct line manager.

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