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Service Desk Agent - Abu Dhabi Ports




Job opportunity in Abu Dhabi, One of the leading ports in the United Arab Emirates is looking to hire/recruit experienced Service Desk Agent. If anyone interest, apply through website;

Considered the first point of contact for the users who call MG Service Desk, they answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve requests on time. The Service Desk Officer escalates unresolved problem/issues/requests to the proper support team. Troubleshooting basic end user issues on various software applications, modules, and provide basic desktop support over the phone and emails.

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