Vacancy - IT Service Desk Engineer at Al Tayer Group

It's an excellent opportunity for IT professional in the Middle East. One of the leading Business Group "Al Tayer Group" in Dubai, presently seeking to recruit/hire a experienced IT Service Desk Engineer. If anyone interest, apply through above link;

You will be responsible for -

• Provide assistance to PC users to resolve their problems on-line. Log problem calls/ mails into the Help-Desk monitoring system.
• Evaluate the logged calls, escalate the problems if found irresolvable by phone, to next level of support and ensure that the problems are responded to/ resolved within prescribed time limit.
• Keep track of the problems being attended to close the call as soon as the report on the resolution of problem is received.
• Provide Feedback to IT Management about the system related issues faced by users to improve the performance.
• Co-ordinate the inspection of infrastructure hardware and network to assess their performance

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