It's an excellent job opportunity, the Trading Enterprises - Established in 1971, owns the sole distribution rights for
Volvo, Chrysler, Jeep, Dodge, RAM and SRT vehicles in UAE is currently looking
to recruit a Guest Relations Officer based in Dubai.
Your role will include the following:
- Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
- Providing excellent customer service as per company policy and procedures
- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
- Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
- Logging calls (including time, date and caller details)
- Maintaining an up to date knowledge of personnel and procedures
- Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers
To apply click here
