Online job opportunity for IT Service Desk Agent at one of the leading port in the United Arab Emirates. If anyone interest, apply through below link;
Considered the first point of contact for the users who call MG Service Desk, they answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve requests on time. The Service Desk Officer escalates unresolved problem/issues/requests to the proper support team. Troubleshooting basic end user issues on various software applications, modules, and provide basic desktop support over the phone and emails.